Frequently Asked Questions
Everything you need to know about our natural sleep products and services.
What materials are used in Coco-Mat Norse products?
We use 100% natural materials sourced from sustainable origins, including coconut fiber, natural rubber, organic cotton, seaweed, horsehair, and cactus fiber to ensure a chemical-free sleep environment.
How long does shipping take within Norway?
Standard delivery for smaller items typically takes 3-5 business days. For larger furniture and mattresses, delivery usually takes 2-4 weeks as many items are handcrafted to order.
Do you offer a warranty on your mattresses?
Yes, we provide a comprehensive warranty on our mattresses that covers manufacturing defects. The duration varies by model, typically ranging from 5 to 20 years.
What is your return policy for bedding and pillows?
For hygiene reasons, pillows and bedding can only be returned if the original packaging remains sealed and unopened within 14 days of purchase.
Can I customize the firmness of my mattress?
Absolutely. Our signature multilayer system allows you to customize the elasticity and firmness by rearranging the internal layers or choosing specific natural material combinations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Klarna financing options, and Vipps for a seamless checkout experience.